Help
Guides for getting it working.
Short, practical walkthroughs of the things hosts actually ask about - written for the first time you do something, not the tenth.
Properties & pricing
Adding and publishing a property
How to get a villa from an empty account to a live page you can send to a guest - and what each field is actually for.
How pricing works
Base rate, seasons and the extras that sit on top - and what the Pricing Assistant is actually reading when it suggests a number.
Stopping double bookings
Connecting your listing calendars both ways, what iCal can and cannot do, and why a same-day booking can still slip through.
Guests & enquiries
Handling enquiries
Where a guest enquiry lands, what happens automatically, and how to work the list so nothing sits unanswered.
Guest pages, welcome books and QR codes
What a guest actually sees - the listing page, the house guide they read on arrival, and the codes that get them there.
Building a welcome book
The house guide guests read on arrival - every section explained, what to put in it, and the two options most hosts miss.
Making QR codes that get scanned
The ten kinds, which ones can be tracked, what to print where, and why you should download the SVG rather than the PNG.
Selling experiences with Concierge Studio
Building a list of tours, transfers and chef nights, curating them into an invitation for one guest, and taking the booking.
Flipbooks and business cards
Turning a PDF into something readable on a phone, and giving yourself a digital card that saves straight to a guest's contacts.
Still stuck?
If a guide does not cover it, open Help & Support inside your hub. It comes through with the page you were on and your plan attached, so you can just describe what happened.
Sign in and ask