Selling experiences with Concierge Studio

Concierge Studio is how you sell the things around the stay - the boat trip, the airport transfer, the chef who comes on the Friday. It is on the Pro plan and above, and available on its own.

The shape is: build a list of experiences once, then curate a few of them into an invitation for a particular guest.

1. Add your experiences

An experience is anything you can offer: a tour, a transfer, a spa treatment, a chef night, a boat charter.

For each one you set what it is, roughly how long it takes, the price, and availability - which days it runs and how many bookings you can take. Leaving every day unticked means it runs every day.

They can be yours or a partner's. If a vendor runs it, record them as the partner so the booking tells you who to call.

Add them all once. The list is reusable; the curation is what changes per guest.

2. Build an invitation

Tick the experiences that suit this guest, give the itinerary a name and write a short welcome message.

This is where the value is. A list of forty things is a catalogue and gets ignored; five things chosen for a couple arriving on their anniversary is a recommendation and gets booked. Curate ruthlessly.

The panel beside it previews exactly what the guest will see as you tick.

3. Send it

Send the invitation to the guest's email. They get a private page - their name, your welcome message, the experiences you picked - and they choose what they want.

The page can be protected with an access code, and it is theirs rather than a public listing.

4. Bookings come back

When a guest selects experiences, the booking lands under Bookings, and you get an email. The guest gets a confirmation.

You then confirm or decline. That is deliberate: availability on an island moves, and a guest told "confirmed" by software that has not checked with the boat captain is a worse outcome than a guest told "let me confirm and come straight back".

Getting paid

Payment is by instruction, not by card capture. You write how you want to be paid - bank transfer, on arrival, a link you already use - and the guest sees it.

Crucially, the payment instructions appear only once a booking is confirmed. Sending bank details for something that might be declined is inviting a guest to pay for nothing, so the order is: they choose, you confirm, then they pay.

Times and timezones

Everything scheduled is stored as an absolute moment and shown in your property's timezone. Set your timezone under Settings before you build availability.

Get this wrong and the symptom is nasty and quiet: a guest books "10am" and it lands in your diary at some other hour. If your bookings look shifted by a fixed number of hours, the timezone is the first thing to check.

Common questions

Can I reuse an itinerary? Yes - save it and load it for the next guest, then adjust. Most hosts end up with two or three house templates.

What if a guest wants something not on the list? Add it as an experience and resend, or handle it in conversation. The invitation is a starting point, not a shopping cart that has to contain everything.

Do experiences show on my public site? No. They live in invitations you send, and on the concierge page if you point a QR code at it.

Can a team member run this? Yes, on Agency - grant Concierge Studio and Schedule, and they never need to see billing or the CRM. See Adding your team.

A guest never opened the invitation. Sent invitations show what has been opened. No open after a day usually means the email is in spam - a WhatsApp message with the same link tends to fix it.